Business Development & Operations Mgr
San Jose
Business Development & Operations Mgr
Full Time • San Jose
Business Development and Operations Manager, Silicon Valley OnDemand Auto Detailing Service
Company Overview
It is the vision of Sin Agua/No-H2O that the company will capture the value chain of the convenience car wash market worldwide. In simple terms, if you want to wash your car then you will do so using either No-H2O products or services offered in parking lots or through its on-demand app.
No-H2O is the first company to build an On-Demand in house app for car washing and detailing, and has also proven its innovation in markets in Europe where it has been operating the On-Demand model since 2016 – No-H2O has a significant advantage in this market as it has developed this on the back of an already successful business operating in both the car wash & detailing markets but also manufacturing and supplying its range of waterless products globally.
Job Summary
Under general direction of the GM, the Bus Dev/Ops Manager will focus on two things: Business Development and Operations Management for our Silicon Valley franchise.
No-H2O, a rapidly scaling direct-to-consumer, and franchise product and service brand is looking for an experienced, reliable, and proactive Bus Dev & Ops Mgr. Our small but rapidly growing team is in need of a lead management support person to execute mission-critical deliverables. They will hire, direct and assign work to detailing staff, ensuring the team staff has adequate support and resources to work efficiently and work with the management team taking a lead role in Business Development.
Tasks assigned to this role will include being the friendly and organized customer facing person within the office and at onsite at auto detailing locations, including customer homes and workplaces. The ideal candidate will be competent in prioritizing and working with little supervision. They will be self-motivated and trustworthy.
The BD Ops Mgr ensures the smooth running of our company’s office and contributes to driving sustainable growth. This is an in-office full-time position.
Responsibilities
- Supervise detailing staff and divide responsibilities to ensure performance
- Load balancing: Allocate staff, redirect as appropriate to insure optimum efficiency given distance and time to complete considerations
- Assist in Business Development, lead generation and marketing, making customer/ prospective customer visits as required
- Assist in Recruiting, hiring, and training new detailers
- Customer interface, and problem resolution
- Manage phone calls and correspondence (text, e-mail, letters, packages, etc.)
- Support budgeting and bookkeeping procedures
- Create and update records and databases with personnel, financial and other data
- Assist colleagues as necessary
- Ensuring day to day operations are running smoothly and on time
- Demonstrate professional customer satisfaction skills and practices
Qualifications
- Proven experience as a leader in a relevant role
- Outstanding communication, client relations, and interpersonal abilities
- Excellent organizational and leadership skills
- High school diploma; BS/BA in office administration or relevant
- Customer-first orientation
- Attention to detail
- Ability to manage a daily work schedule while directing others
- Basic computer experience in Word and Excel
Compensation: $50,000.00 - $80,000.00 per year
Learn more about No-H2O and our vision for the future of the On-Demand Car Wash
It is the vision of No-H2O that the company will, through the diversified business lines it has developed, capture all the value chain of the convenience car wash market world-wide. In simple terms, if you want to wash your car then you will do so using either No-H2O products or services offered in parking lots or through its on-demand app.
No-H2O is the first company to build a bespoke On-Demand in house app for carwashing and detailing, and has also proven its innovation in markets in Europe where it has been operating the On-Demand model since 2016 – No-H2O has a significant advantage in this market as it has developed this on the back of an already successful business operating in both the carwash & detailing markets but also manufacturing and supplying its range of waterless products globally.
No-H2O’s vision is to be the ‘go to’ brand in the entire car care space. No other company has managed to do this to date in a market that suffers from fragmentation due to lack of technology advancement and poor product innovation.
No-H2O together with its unique waterless formula and tech infrastructure, together with a 10-year history in this industry, will offer all consumer and B2B customers its branded products and services through a range of distribution and service channels.
Hustle - We work hard and smart, going the extra mile to get the job done in a timely fashion
Environmental - We are stewarding water resources for future generations
Honest - We say what we mean, and we mean what we say, and we embrace healthy conflict
Innovative - We are disrupting the carwash & detailing industry, thinking outside the box but within the rails
Team and Customer Focused - We take care of each other so we can take care of our customers
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